GUEST REVIEWS/CUSTOMER COMPLAINTS – Case Study # 7
The Bad Review – AND – The Bad Review Reply:
Part 1 – The Bad Review – You are the GM of an establishment that had a busy Saturday night save one YELP review that skewered you – The review is found above (YES – this is a real review that I received).
What do Recommend to the owners of the restaurant with regards to this review:
Should you respond – yes or no – If yes – how (it might help to draft your own reply)? – If no – why?
Part 2 – The Bad Review Reply – You are the NEW GM of an establishment. The owners want you to look at how the previous GM responded to a bad review the week prior.
Look at my Bad Review Reply – This was a reply I actually wrote to a guest who, in their mind, mailed me their bad review (one I never received) then proceeded to call my restaurant (according to them) every week for 6 weeks until I answered the phone one afternoon and proceeded to listen to this individual yell at me for a full 30 minutes without stopping!!
The owners want your recommendation as to how you would have handled the complaint:
How do you believe my reply was received by the guest?
Should I have replied – if yes – is there anything you would do differently (again – you might want to write a draft) – if NO – why?
The best approach to tackle this CSA is to create 2, separate, Recommendations (Part 1 – and – Part 2) with each Recommendation addressing all 7 items below as per the Rubric (found at the end of this document).
Be certain to address all 7 points in the Rubric to support your recommendations for Part 1 AND Part 2.
3.Pro’s of your Recommendation
4.Con’s of your Recommendation
5.Calculations (YES – there ARE cost/revenue implications)
Why Work with Us
Top Quality and Well-Researched Papers
We ensure that our writers and editors work within the work guidelines and follow all paper instructions to the letter. When placing an order, you choose the academic field and expert level (high school, college, university, or professional). Our team then assigns your paper to a writer with a respective qualification or degree to ensure that you receive quality work.
Professional and Experienced Academic Writers
We employ professional writers with more than two years of experience in academic and business writing. Most of our writers and editors are native English speakers to ensure quality and professional work. We are confident that our team of professional writers can handle all types of business and academic writing work.
Free Unlimited Revisions
We provide a free revision service for all orders. If you feel that our writers missed something, you can request a revision of your paper at no additional cost. When we deliver your work, you have seven days to go through it and request a revision or modification if you are not satisfied. You can also contact our support team directly for any clarifications and queries on revision.
Prompt Delivery and 100% Money-Back-Guarantee
We ensure that all papers are delivered on time. In case we need more time to master your paper requirements and deliver quality work, we may contact you and discuss a deadline extension. If a deadline extension is not feasible, depending on the work and submission deadlines, we guarantee a 100% refund.
Original & Confidential
To ensure that we deliver plagiarism-free work, we use various writing and plagiarism checking tools. Our professional editors' team carefully goes through all work and references used in papers to ensure proper referencing and that original work has been done. We also guarantee confidentiality in all the services that we provide.
24/7 Customer Support
Our support team is available round the clock for any customer queries and communication. We guarantee 24/7 customer support and assistance. Feel free to contact us at any time of day for questions and follow-ups.
Try it now!
How it works?
Follow these simple steps to get your paper done
Place your order
Fill in the order form and provide all details of your assignment.
Proceed with the payment
Choose the payment system that suits you most.
Receive the final file
Once your paper is ready, we will email it to you.
You do not have to spend sleepless nights worrying about your paper. We got you covered. We offer all kinds of writing services.
Regardless of the type of academic paper you need and its urgency, we have writers on call ready to work on your paper. Feel free to choose the field, educational level, and type of paper you want, and we will deliver it at an affordable price. We are here for all your academic and business paper needs. With our round the clock service, we guarantee that you will receive your work on time.
Admission Essays & Business Writing Help
Admission essays are written by students wishing to join a college, graduate school or university, as applications for enrollment. We guarantee quality admission essays and business papers with our professional writing and customer care support services.
We have experienced academic writers and editors who are on standby to make all the necessary changed to your paper at your request. We ensure that your paper is polished and appropriately formatted (APA, Harvard, Chicago/Turabian, MLA formats) before it is delivered.
We provide revision support, where you can request a revision of a delivered paper if you feel that it can be improved or repolished. Your paper is checked by an experienced writer or editor for revamping and improvement upon a revision request. Revision service is free, and you can use it as many times as you wish until you are satisfied with your paper.