Qualitative Interviews with Luxury Business Partners
General Information of The Business
3G Homes, LLC build smart and high-quality homes. Since the business started its operation, it has constructed 10 new homes that residents have loved. Luxury homes were developed for extension services that clients require other than following construction manuals that do not meet their needs. The business is committed to developing plenty of luxurious homes that meet customer’s needs.
Issues That Should Be Addressed
Expansion of social media platforms and adding required services are essential to the business diversification and obtaining many potential customers who provide tenders to the business. The business should start paid advertisements on various media platforms to attract new customers and create awareness. There is a need to target new clients who will in the market for new homes.
Draft of open-ended interview questions expected to be answered by interviewees
Have you received any service from 3G homes? How were you served, and how was the service? Are you satisfied with our innovations? Do you feel we should expand our social media platforms? What do you need to improve on in building our new homes?
Response from Focused Group Interview.
Interviewing is a qualitative method of collecting data from involved participants through the direct answering of research questions. The interview requires open open-ended questions to enable participants to provide their views concerning the research (Cox, Higginbotham, & Burton, 2019). My marketing research uses open-ended questions to interview three customers in a group-based system, recording their responses. Based on the research questions interviewed to customers, they accepted that3G Homes developed better housing estates than other companies building new homes. However, they portrayed their happiness concerning the new homes. The customers complained of high costs charged by the 3G Homes and requested for further regulation of prices. Customers also recommended the addition of specification and expanding media platforms to attract other customers to enjoy 3G Homes services.
Management Interview Question
What are the challenges that face your management function?
I also focused on the management perspective by interviewing the business manager to understand current issues and challenges that are preventing the business from expanding. Managerial issues seemed to limit the business from expansion—lack of enough financial resources to expand medial social platforms and add specifications about the building new home. Lack of genuine clients who make false promises towards paying their wages and salaries is another major problem facing management. Higher competition from other firms and huge advertisements related costs.
Summary and Report of The Interview
The interview that involved management and customers led to an analysis and conclusion concerning 3G Homes’ performance. The business charges the highest payments from customers; therefore, getting more customers is low. Management should regulate the charges delegated to their customers. The business should maintain the provision of quality services to customers as they appreciated it. On the other hand, the business should find more financial initiatives to fund advertisement programs and expand its services by widening social media. Generally, there is a need to fund management to meet marketing requirements.
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