Business Report
Business Report
Introduction
Citipups Company is a pet company located in Ney York, offering products and services for residents’ pets, including; boarding, daycare, and grooming. It is a multi-purpose company with three stores in Ney York; Chelsea store, 166 Eighth Avenue, Village store 45 Christopher Street, and Citipet PlayHouse Chelsea store 242 West 20th Street. It deals with taking care of pets, daycare, puppy’s sales, and pet food products. It sells various kinds of dog breeds according to the customer’s preference, including; French Bulldog, Australian Shepherd, Bichon Frise, Boston Terrier, Chihuahua, Welsh Corgi, Pembroke, Miniature Dachshund, English Bulldog, and. Citipups usually supply different kinds of pet supplies for different kinds of pets, including; food, toys, treats, chews, leashes, and apparel. Professional and licensed breeders usually pick the company’s happy and healthy puppies, and all puppies are vaccinated regularly and monitored by various company vets. The company has a reputation for designing unique playpens throughout the stores for employees and pet owners to interact and play with their pets to make a special bond. Its knowledgeable and friendly employees usually cover everything a new pet owner needs to understand about caring for their new pets because taking a pet home can be overwhelming. The company provides an information package that includes a panicking sheet illustrating fundamental pet stressors. The staff also guides the new owner on ways of avoiding these stressors. Citipups also has a team of 24/7 customer care services where customers can call a landline or a cell number.
Citipups Business Report
Ideal Qualities and Characteristics of Citipups Employees Based On a Creative and Innovative Culture
Citipups staff are required to be innovative and creative at all times. The Human Resource is always looking for employees willing to embrace innovation, creativity, and a unique mindset that few have when handling pets. The company looks for employees with a continuous reflection of innovative behavior(Aksoy, 2017). The HR looks for staff who continually innovate ideas looking for new pieces of information that are potentially important for unique playpens’ unique designs for pet owners to interact and create outstanding bonds with their pets. Citipups are also always looking for resourceful, independent thinkers, and self-starters (Citipups, 2020). Innovative employees should also have confidence in their problem-solving qualities to develop effective and cost-efficient solutions for various company challenges. Finally, these employees need to have the urge to seek challenges(Aksoy, 2017). Working at a pet store comes with many challenges and customers with various problems; hence, employees always need to seek a challenge to help most clients.
Ideal Background and Experience Needed For CitipupsLeaders to Facilitate a Creative and Innovative Culture
Multiple employees across the company’s stores frequently need supervision and efficient leadership qualities to foster a culture of innovation and creativity. The company is always looking for leaders who can encourage their team to confront uncertainty and ambiguity head-on. Leaders at Citipups should be the center of motivation to their employees, leading them in actions that deliver solutions to uncertain and difficult challenges (Citipups, 2020). Another vital experience that these leaders should have is ambiguity tolerance and failure tolerance to foster creative thinking and innovation. Wherever employees fail, leaders should encourage them to try as many times as possible to succeed. Finally, Citipups Company needs leaders who transform problems and ambiguity into opportunities. The pet industry relates to many challenges, especially pet owners unable to handle their pets; hence, leaders should lead to ambiguous channel challenges to something new to learn.
Two Most Important Leadership Qualities and Characteristics the Citipups Employees Should Have To Be Efficient Leaders
Leadership characteristics and qualities are usually molded in employees as they gain experience in their respective careers. At Citipups, efficient leaders must have a lot of experience in the pet industry to lead others to success. First, for an employee to be a leader, they need to embrace multi-factor approaches to innovation(Aksoy, 2017). Great leaders are usually identified among various employees because of their ability to be creative and innovative. These employees use multi-faceted strategies to continually be creative on ideas that can help pet owners with different challenges. Second, the employees are separated from others because of their ability to empower their fellow employees and provide value in their daily work in new ways(Smith & Caldwell, 2016). Potential leaders are always motivating their colleagues through trusting, listening, mentoring, and empowering their teammates.
Ideal Organizational Culture That Foster Creativity And Innovation among Employees
Citipups has several ways of influencing innovation and creativity among its employees to foster an ideal innovation culture. First, the company always acknowledges and rewards creativity and innovation among its employees(Smith & Caldwell, 2016). For the company to encourage employees who are always innovative in their daily tasks, leaders are always alert to compensate them, setting a standard practice in progress. Another way of keeping Citipups employees innovative that the company has adopted is through dedicating time to creativity and innovation. About ten percent of Citipups employees are usually dedicated to coming up with various ways of tackling various challenges facing pet owners and pets themselves(Smith &Caldwell, 2016). Finally, Citipus management always pays attention to its employees regarding innovative ideas that can develop the company. It encourages increases dialogues between management and staff to avoid any stone being left unturned in terms of creativity and innovation.
